What information do we collect?
We collect data from you when you register to receive our Newsletter or join our Loyalty Rewards Scheme on our website or instore. Also when you place an order with us online.
You can however visit our site anonymously at any time.
What do we use your personal information for?
Our primary goal in collecting personal data from you is to provide a smooth, efficient and personalised experience when shopping with us and as a member of our Loyalty Reward Scheme. This allows us to deliver products quickly and effectively and for you to enjoy online and exclusive promotions.
We may use your information in the following ways:
- To personalise your shopping experience by being able to respond to your individual requirements
- To improve our service to you by evaluating feedback and information from you
- To improve our customer service and technical support
- To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
- To manage our relationship with you if you are a registered Loyalty Reward Scheme customer.
- To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
- To administer a promotion, event or for our customer database
- To assist you in the event of a problem completing your purchase
- To process, confirm and complete an online order we require the billing address for the payment card used and your payment card details, which are passed to our payment processor, Sage Pay.
How long do we hold your data?
Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
Personal data collected when joining our Loyalty Reward Scheme that is used for marketing purposes will be retained indefinitely unless you choose to opt out.
How do we protect and safeguard your personal information?
We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security.
Card payments are encrypted by our secure third-party payment provider. Our provider stores a unique reference against your card details which allows us to process refunds effectively. Only the last 4 digits of your card number are ever available to our online web team.
Withdrawing your consent
If you would like to withdraw your consent, please contact us directly. You can e-mail us at firstname.lastname@example.org alternatively visit our website to update your preferences to opt out.
Once you notify us of your request, we will respond to you as soon as possible.
Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.
Who has access to your data?
Access to your personal data is restricted at all times. Only our designated online customer care team and trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:
- Us; we have direct access to your data.
- Our web designers Isle Interactive, can act on our behalf as Data Processors. This means they host our website and have access to ensure its corrects function.
Unsolicited E-mail Policy
Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:
Message recipient policy
Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either joining our Loyalty Reward Scheme or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.
Policy against advertising our website using unsolicited email messages
We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.
Your email address is safe with us.
- We never sell or share your email addresses with other companies.
- You can unsubscribe at any time.
- We require that each e-mail message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
- If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
- If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.
Definition of Spam
Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.
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