Shop return policy

In-store purchase return policy

16 Days RETURNS POLICY

We are happy to issue a full refund within a 7 day period for all items returned in their original packaging and unused.

You have a further 9 days to return unwanted items for an exchange or a credit note which is valid for a 12 month period. 

For items which carry a manufacturer’s guarantee, we are happy to exchange within the specified period for all damaged items.

Within our returns policy, we require a proof of purchase which needs to be a customer receipt. This does not affect your statutory rights.

Online purchase return policy

Orders may be returned up to 14 days after delivery. It is an express condition that the product must be returned to us unused, unopened and with the original documentation (as sent with each parcel and/ or package). You must provide written confirmation via email to online@twentypence.co.uk with your order number and an explanation for the reason returning the product.

Delivery costs of returning any product will not be met by Twenty Pence 2000Ltd, unless the product is faulty, and we will advise you regarding whether or not your return can be credited and an adjustment made to your card from which the funds were originally taken.

Goods damaged in transit

Unfortunately goods are occasionally damaged in transit; if this happened please notify us immediately (within 48 hours of receiving your order).

Please take photos of the damaged goods and send along with your name, delivery address and order number to online@twentypence.co.uk. Or if you prefer to talk to us prior please feel free to phone us on 01353 741024. 

Requesting a refund of unwanted goods

To request a refund please send us an email to online@twentypence.cu.uk or phone us on 01353 741024 with your details and the item you would like to return, within 7 days of receiving the item and we must receive the goods within 28 days.

Please return the item in its original condition and original packaging. You will need to send the item back at your own cost and the liability of the item is with you until we receive the item.

We can of course organise a collection for you and we will deduct the cost from the purchase price. The cost for the original delivery will not be refunded.

Christmas opening hours

Sunday 24th Dec 9am-3pm
Monday 25th Dec Closed
Tuesday 26th Dec Closed
Wednesday 27th Dec 10am-5pm
Thursday 28th Dec 9am-5pm
Friday 29th Dec 9am-5pm
Saturday 30th Dec 9am-5pm
Sunday 31st Dec 9am-3pm
Monday 1st Jan Closed
Tuesday 2nd Jan 9am-5pm
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